Optional — pick what the review mentions, and the reply addresses it.
- 1–2 daysReply promptly — readers notice unanswered criticism first.
- PersonalAdjust one sentence to the review so the reply doesn't read like a template.
- No detailsNever mention orders, appointments or health information in public.
- No dealsNo discount for changing or deleting a review — solve the problem instead.
About the Review Reply Generator
The Review Reply Generator writes three replies to a Google review in seconds — matched to the star rating and to what the review praises or criticises: staff, quality, value, waiting time, cleanliness, ambience, advice or punctuality. Critical reviews get an apology and an offer to sort things out personally; for practices there is a confidentiality mode that confirms nothing.
Replies come in German (du or Sie) or English and can be edited before you copy them. Everything runs in your browser. To get more reviews in the first place, create your link with the Google Review Link Generator and ask with the review request templates.
Ideally yes — Google itself recommends replying to reviews. A reply to a positive review shows appreciation; a calm reply to a critical one is read mostly by future customers, not just by the author. Aim for one or two days.
Stay factual and short, don't argue and never reveal details about the person. If a review breaks Google's rules — spam, insults, a conflict of interest or no real experience — report it in your Business Profile; Google checks it against its policy.
Doctors, therapists, lawyers and similar professions are bound by professional secrecy: even confirming in public that someone is a patient or client can be a breach. The confidentiality mode writes a reply that does not confirm the relationship and goes into no detail — in doubt, ask your professional association.
No. Offering anything in return for a review — or for changing or deleting one — breaks Google's policy. What you can do is solve the problem; many customers then update their review on their own.
Google allows up to 4,096 characters, but a few sentences are better: thank, address the point, offer a solution, sign with a name. The counter above each variant turns red if a text gets too long.